Whether you have a newly launched site or one with a long history, Cascade is there to help along the way. Our ongoing support options can be customized to fit your needs and compliment your internal site upkeep.
SUPPORT THAT WORKS FOR YOU
Whether you plan to do as much as possible yourself, or want to entrust most the site upkeep to someone like us, we’re here to help!
We’ve developed three straightforward options for you to choose from:
OPTION 1
A LA CARTÉ
For clients who only need occasional support. When you need help, simply contact us with your request and we’ll add it to our job queue (minimum 1 hour, increments of 15 minutes). We’ll send you an invoice at the end of the month for all support requests that month.
OPTION 2
PRE-PURCHASED BLOCKS
When you need more frequent support and/or want regular assistance with the
maintenance of their site, we offer pre-purchased blocks of time. We will help you
estimate how many hours of support you’ll need over a 6-month timeframe and send
you an invoice for that amount of time.
From there, you’re free to send us requests as issues arise and also let us know about
any support items you want us to do automatically (like updates). When the hours in
the block are used up (or at the end of the 6 months, whichever comes first), you can
simply purchase another block, adjusting up or down as necessary.
Pre-purchased hours are more economical and also receive priority in our job queue.
This is a great option for clients who don’t need a large amount of support, but still
need regular assistance.
OPTION 3
SUPPORT
PARTNERSHIP
When you need the kind of ongoing
support a digital marketing firm would
provide, but in a more economical
form, we offer a monthly partnership
for web support. We set aside a
specified amount of time per month to
care for your site and handle any tasks
you need done. If something requires
more time than is allotted in a given
month, the task can be spread across
multiple months.
In addition to tending to regular
maintenance of your site, we also
function as your partner in digital
marketing and will schedule meetings
with you to talk digital marketing
strategy, efficiency, or even brainstorm
about enhancements to your site or
your overall digital marketing strategy.
THINK BEYOND THE WEB
While our focus is on producing
great sites, we can also assist with
other technology and marketing-
related needs.